Requesting Services

The main campus Testing Center provides proctored testing for high-stakes, Canvas-based assessments (making up 15% or more of the course grade).

• To be considered for Testing Center services, any exam administered outside of Canvas (ie, paper-based exams, exams on platforms that are proprietary to the textbook publisher such as Pearson, McGraw-Hill, etc.) must first be imported into Canvas Quizzes.
• Exams that allow open books and/or other open-access resources are not eligible for services.
• We can accommodate exams that last no less than 30 and no more than 120 minutes. When entering exam duration in your request, try to allot only what you know your students need. This enables us to offer more seats to other instructors requesting services.
• Exams in online courses are eligible for online proctoring only if you indicate that you allow it when submitting your request.
• Exams in face-to-face course sections using the main campus Testing Center are not eligible for online proctoring services.

Would you like your students to be able to use an exam aid when testing on- or off-campus? We can accommodate a small range of exam aids (eg, calculators, scrap sheets). You can select the exam aids you allow when submitting your request. Please note that main campus and off-campus proctors will only allow your students to enter the facility with the exam aids you specify in your request. If you change your allowed exam aids, please be sure to update your request at least 10 days before the exam begins to ensure students have access to the correct exam aids.

Because each testing station is controlled for optimal test security, students can access only a small number of allowed software applications when testing in the main campus facility. All testing stations support access to Canvas. If you request it, the testing stations reserved for your students can also be configured to provide access to Microsoft Word and/or Excel. Other than Word and Excel, your students will not have access to any software outside of Canvas in the main campus Testing Center.

If you have students who need accommodations, review the Need Accommodations? page and be sure to add any student time accommodations in Canvas and in the online proctoring system's notes (if applicable) before the start of your exam window.

In order for us to administer your exam, we access your course site to check and adjust your exam and settings 7-10 days before the exam begins. Exams administered in our on-campus Testing Center require different settings than exams proctored off-campus or with an online proctoring service, and our exam checking process helps ensure your students can access exam content on test day regardless of their testing location. Please finalize your exam in Canvas no later than 10 days before the exam window opens and notify us before making any changes to your exam and its settings (including dates and duration) after that point. Changes made within the 10-day window can create access issues for students, and we want to make sure your test takers have as smooth a testing experience as possible. See Preparing Your Test for more information.

Makeup exams are available only by request and only for exams that have been approved for proctoring in the main campus Testing Center. To request makeup exam services, include makeup exam information in your Testing Center service request. See How to Request a Makeup Exam with the FSU Testing Center for step-by-step instructions.

When offering makeup exams, be sure to adjust your testing window. If your students are taking makeup exams in locations other than the main campus Testing Center, make sure you assign them to the exam version that matches their location (eg, on-campus, off-campus, online).

It's important that students are aware of costs associated with proctored testing. Please include the appropriate disclosures in your course syllabus. Students using the main campus Testing Center may take FSU course exams at no charge. Students testing at an approved, off-campus proctoring site will pay a fee directly to the proctor or facility. These fees vary by provider. Students testing with an online (remote) proctoring service will pay a fee directly to the online provider (eg, Honorlock). See What to Tell Students for recommended syllabus language.